New Hand-Held Technology Protects Sutton's Vulnerable Residents

A new care-in-the-home company for Sutton is using the very latest mobile technology to look after the needs of the area’s most vulnerable residents.

Caremark (Sutton) was officially launched at the S CILL Centre in Robin Hood Lane by the Mayor, Cllr. Sean Brennan, OBE on 9 May 2014. The Sutton-based home care provider deliver care and support to people of all abilities and ethnicities who wish to remain living safely and independently at home but who may require some support to do so. In order to ensure its services are the most efficient and effective available they have implemented a special phone ‘app’. All their care workers use mobile technology thus avoiding having to use their customers' landline telephones.

One of Caremark (Sutton)’s award-winning care workers - Beko Okiji-Wright (pictured), was on hand at the opening event to demonstrate how the special software on her mobile phone means she can travel from one customer to the next without having to call in at the office to collect the required paperwork or the latest care update. Everything is downloaded securely to the phone. The system also monitors the time spent with each of the care provider’s customers and has an in-built alert mechanism which escalates the priority of a particular customer if urgent attention becomes necessary.

“If we have all the information we need to look after our customers at our fingertips, then we have more time to spend caring for them,” said Okiji-Wright.

One speaker at the launch event was Care Co-Ordinator, Dominique Conteh. She explained how they are currently looking for new people to join the team to train to become care workers: “They don't need prior care experience, but they do need the right attitude. Then we will dedicate our resources to giving them the best training in the industry.”

Cllr Brennan reiterated how the need for care when we are unable to care for ourselves is something we should all plan for. Sutton has a population of two hundred thousand people; two in 10 of those will need care at some time in the next decade.

“I am so proud of how the people of Sutton and the organisations they represent are so competent at collaborating. The excellent service offered by Caremark (Sutton) is a perfect example of how that collaboration comes together for the common good,” he said.

Sutton’s Caremark franchise is owned and run by Debbie and Simon Binner and a team of dedicated care workers. One reason the business was launched in Sutton was as a tribute to their 18 year old daughter, Chloe, who passed away after a long illness in February last year.

Operations Director, Simon Binner, commented: “The number of people needing care in Sutton is growing - this is at a rate a little higher than across the country as a whole. Many people want to stay in their home to be looked after for as long as possible and we offer people that opportunity”.