Conflict Resolution in a franchise
In today’s highly dynamic business world, conflicts are inevitable. Conflicts occur due to various reasons such as clash of interest, negligence of duties and lack of communication. A million articles speak about how to avoid conflict, but what to do when conflict has already taken place? How should one try and resolve it? Should one try and resolve it? Yes, one should definitely try and resolve conflict as it is in the interest of both the parties concerned. But how?
• Establish communication
The first and foremost step that one should take in case of a conflict is to establish a communication network. This will show the other party that you are concerned and interested in resolving the conflict. This will also help prevent the situation from deteriorating.
• Identify the problem
Once conflict has taken place it is important to establish the root cause of the conflict. The cause can vary from being a financial one to being an assistance one. Early identification of the problem will help one resolve the conflict in less time.
• Know your rights and duties
In times of conflict it is important to be aware of ones rights and duties. This will help you determine what you deserve and what you don’t. The franchise agreement will also help you list down all the options you have.
• Legal Advice
Take expert legal advice, not to fight litigation but to determine who is right and who is wrong. An expert will help determine whether you are on a strong legal footing or not. A legal advisor will be of great help later, in case things don’t work out.
• Be considerate and listen
In times of conflict it is very important to be considerate and be understanding. It is important to listen to the other party’s point of view.
After establishing communication, the next most important step is to interact face-to-face with the franchisor. Sit down and discuss the issue with an open mind.