New Dynamic Duo Take On Bromley Drain Doctor

Hema Patel & Simon Charmak - Drain Doctor London South East High-flying kite surfer Simon Charmak and his accountant partner Hema Patel, have left successful careers behind to take on the London South East franchise business of Drain Doctor Plumbing, the UK's largest combined plumbing and drainage business. The franchise area covers the boroughs of Bromley and Bexley.

Former Project Management Consultant Charmak and partner Patel were employed by companies in the construction sector but have decided now that the time is right to concentrate on their own business in plumbing and drainage.

Patel said: "Simon and I have been considering franchising for some time, particularly in the sector in which we have most experience, construction. We visited The British Franchise Exhibition in Manchester and looked at a number of opportunities - including drainage.

"We settled on Drain Doctor because we like the way it does business and Franchise Director Jan Mitman really sells the business."

Charmak added: "Drain Doctor has a proven system that offers a largely recession-proof opportunity where we can still be independent operators running our own business but with all the back-up that comes with being part of a large national organisation.

"We looked at other plumbing/drainage franchise opportunities but you don't get the same support that you do with a Drain Doctor franchise.

"Hema and I did all the due diligence, talking to other franchisees and found that with some other franchises you are left on your own. Drain Doctor offers great contacts through its national account network that will help us to develop and grow the business."

The London South East franchise will provide emergency drainage and plumbing services to people throughout the boroughs of Bromley, Bexley and beyond. Charmak will start actually undertaking plumbing work himself while Patel will run the administration and marketing side of the business. Once Charmak has a greater understanding of the business he intends to take on a bigger role in marketing.

Charmak continued: "We intend to expand the business significantly and make the franchise as big as possible for the area. Within a reasonable space of time we hope to have a staff of qualified plumbers and drainage technicians on call in vans fully equipped to deal with most plumbing and drainage problems."

Patel and Charmak plan to start with one fully equipped van, marketing the business from day one, and then to expand the business in a sustainable way, with another van and technician within six months.

Patel added: "We aim to give businesses and householders across our franchise area the same ‘dazzling' level of service which Drain Doctor provides across the rest of the country.

"Our customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour, seven days per week service with no call out charges - so people pay the same price for work at any time of day or night. What's more, we turn up at the agreed time!"

Launched in the UK in 1993, Drain Doctor Plumbing quickly grew to become the country's largest combined emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise run as an independent business.