North West Drain Doctor Celebrates National Award

Preston-based Drainage Investigations & Solutions, a franchise business of Drain Doctor Plumbing which covers the North West of England, has crowned another successful year by being presented with the Franchise of the Year award at the group's annual awards ceremony.

Group founder and Chairman Freddie Mitman presented franchise owners Kevin and Dawn Preston, representing Drainage Investigations and Solutions, with their trophy at a gala awards night at the Devere Village St David's in the historic Cheshire town of Chester.

The award is given to those franchisees who have not only generated outstanding financial results related to the population of the area they serve, but have developed good customer relationships, are good Drain Doctor ‘team players' and follow the Drain Doctor ‘system' to provide dazzling levels of customer service.

Mitman said: "Kevin and Dawn are among our longest serving franchisees and are very much a part of the solid backbone of Drain Doctor Plumbing. The company wouldn't be the same without them.

"Since they joined us, Kevin and Dawn have grown their business every year, going on to develop the North West Consortium together with Nick and Lisa Birtles, the franchisees from Lancaster They are both husband and wife teams which have shown themselves to be committed, loyal, ambitious and knowledgeable. They are a wonderful model for other franchises to follow.

"They have demonstrated the strength of the Drain Doctor system in delighting customers with first-class plumbing and drainage services and they are now reaping the rewards. Winning the Franchise of the Year award is testament to this."

Kevin added: "The Franchise of the Year award is recognition of the hard work the team has put in to provide people throughout our operational area with dazzling plumbing and drainage service.

"This would not have been possible without us all working together and I am proud to have such a dedicated and loyal team. Drain Doctor Plumbing rewards dedication, enthusiasm and customer care and we are delighted to have picked up this award.

"Success is the product of a national identity coupled with a proven system and the ongoing training and motivation of our technicians. Despite the current recession our new and returning customer base is increasing and we have expanded accordingly."

Launched in the UK in 1993 as a test franchise operation, Drain Doctor Plumbing has quickly grown to become the country's premier combined emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service in every part of the country, with each franchise such as the one in the North West of England run as an independent business.