Right at Home 2015 Annual Conference - The Pursuit Of Outstanding

As Right at Home UK's annual conference got underway, franchise owners and guests took to social media to discuss the conference, with the hash tag #inpursuitofoutstanding taking hold fast.

Operating in the home care market attracts a level of scrutiny (governmental, legal, media) that few other franchise sectors are ever subjected too, yet it is absolutely right that Right at Home is scrutinised; there is simply too much at stake.

So the theme for care franchise this year was the ‘pursuit of outstanding’.

Right at Home never aims for anything less, but want everyone involved in the business to see how that pursuit impacts and drives every decision they make, from recruitment (at every level) to the training and support. More importantly though, they also wanted everyone to apply it to everything they do with their own teams and objectives.

“Many thanks to Right at Home UK for hosting an interesting, stimulating and entertaining conference on the care we deliver in the UK. Most of all, for giving us the tools and encouragement to promote better and better care.”
Nick Turner, RaH Mid Hampshire

By inviting key suppliers, franchise owners had the opportunity to see and hear first hand how Right at Home never settles for second best when it comes to providing them with the best services possible, from technology to marketing to training and education.

Franchisees who had shown the most dedication to the concept of outstanding throughout the year were also rewarded – there’s no question each and every one of them was deserving, but winners were selected in each of the following categories:

Registered Manager of the Year Award sponsored by Primecare Insurance
Helen Garland - Right at Home Bournemouth

Right Start Award sponsored by Putney Print
Almas Adam - Right at Home Loughton, Redbridge & Waltham Forest North

Continued Development Award sponsored by Platinum Wave
Ruth Solomons - Right at Home Harrow

Operational Excellence Award sponsored by Affinity Training
Paul Trinder - Right at Home Bristol

Annualised Sales Award, sponsored by Dennis & Turnbull
Joe Guishard - Right at Home Cardiff & Newport (second year running)

Ambassador of the Year sponsored by SONY/People Planner
Alastair Shanks - Right at Home Guildford & Farnham

Overall Franchise Office of the Year Award sponsored by RaH UK
Alastair Shanks - Right at Home Guildford & Farnham

Right at Home Premier Circle
The Premier Circle is awarded to the top operators within the Right at Home system who achieve superb results within the year. They were:

  • Joseph Guishard - Right at Home Cardiff
  • Alastair Shanks - Right at Home Guildford & Farnham
  • David Baxter - Right at Home Tyneside
  • Christopher Tansley - Right at Home Nottingham

“I’m incredibly proud of my team. CareGivers and office staff work very closely together and support each other on a daily basis. This is a people business and this award recognises the efforts of every single member of the team.” Alastair Shanks, winner of the Best Overall Franchise Office Award.

Right at Home offered their thanks to everyone who took part and helped make it such an outstanding conference. The bar was set high last year, but they definitely took things up a notch – and will continue to do so every year!

Everyone at Right at Home is excited about the future as they have move forward as a cohesive unit with every stakeholder, both internal and external, fully committed to the Pursuit of Outstanding.

“I left the conference feeling exhilarated and highly motivated, ready to work with an outstanding team and very excited about taking Right at Home to the next level.”
Lucy Campbell, Right at Home UK Senior Business Performance Manager

For those of you who can make it, we are exhibiting at The National Franchise Exhibition at the Birmingham NEC on October 2 & 3, 2015.