Travel Counsellors

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About Travel Counsellors

Travel Counsellors is one of the world's leading independent travel companies with a turnover of £360 million and operates in the UK, Ireland, the Netherlands, South Africa, Australia, Canada and Dubai. Founded in 1994, it currently has over 1,200 travel consultants who work from home and specialise in leisure and corporate travel, backed up by 200 head office staff.

Award-winning service has earned Travel Counsellors one of the highest customer service (NPS) scores ever recorded and a host of awards including: Best Travel Agent at the Guardian and Observer Travel Awards; the prestigious Queen's Award for Enterprise in 2003-2008; and was voted Travel Agent of the Year by the Guardian, Observer and Guardian Unlimited in 2006, 2007, 2009 and 2010. The company was listed in the 2011 Telegraph's 1,000 Britain's Brightest Businesses; 2011 and 2012 Sunday Times International Fast Track; and was first to be accredited by the CAA for Flight-Plus as an example of best practice in the industry for customer financial protection.

Our Vision

The Travel Counsellors vision is clear: working together to be the world's most loved travel company. Built entirely on relationships, with customers, suppliers and each other, this unique approach has created genuine loyalty from the very core and is what makes the company so special. Put the world's nicest yet most driven people in a room, inject incredible leadership, give them the right tools to do the job and believe in them 100% - that's Travel Counsellors.

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Travel Counsellors

Travel Professionals Already Working In The Leisure Industry

Whether you're in a role on the high street, already working in travel from home or looking to return to travel after having a break, take a peek at what becoming a Travel Counsellor could mean for you. The Travel Counsellors family is for people who are passionate about travel. People who take pride in making travel plans that are nothing short of perfect because, quite simply, they love what they do. We want you to get back to feeling good about your job, and we will give you the very best tools and support to make that happen.

As a Travel Counsellor you'll have access to the help, friendship and expertise of 1,200 colleagues worldwide. You'll also have over 200 experienced professionals in the head office team to support your in all aspects of your business, leaving you free to focus on providing your customers with the service they deserve while having the freedom and flexibility to run your own successful travel business. From personalised marketing to award winning technology, dedicated business development support to administration, we'll do everything we can to help you shine.

"I made the decision to join when I read about our Financial Protection...It made me realise that we really care about the customer and being professional."
Claire Bottone, Leisure Travel Counsellor

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Travel Professionals Already Working In The Corporate Industry

We are proud to say that we're regarded as one of the UK's top 50 travel management companies and are dedicated to living up to this accolade. Each and every day companies are embracing the truly personal corporate travel service we provide, and our passionate team of business travel experts are reaping the rewards.

Business Travel Counsellors are given the freedom and flexibility to run their own corporate travel businesses with an earning potential that is limitless. You will have access to state of the art booking technology, Travelport Gallileo and net fares, while enjoying the benefits of a dedicated ticketing department. We are here for you every step of the way, even down to helping you pitch to potential clients.

So if you are passionate about service and want to thrive in an industry you love, we have all the tools and support you need to build a thriving corporate travel business.

"I'd describe my life as a Travel Counsellor as enjoyable, hard work, rewarding, motivating and fantastic."
Helena Grimes, Business & Leisure Travel Counsellor

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Ambitious People Not Currently Working In The Travel Industry

Nothing inspires people like travel, yet many people who are passionate about travel don't actually work within this dynamic industry, like Mark Hallam, who was a national Account Manager for Unipart, or Dorian Hayes, who worked in customer service for ITV.

We wanted to offer these incredible people a bright future doing what they love, so we created the Travel Academy. This is the industry's most in-depth professional franchise training programme, ideal for people who have the ambition to run their own business, a commitment to always go above and beyond for customers and a real love of travel. To cover the 12-month programme of training and support, there is an upfront investment of £10,000 + VAT, for which we'll give you everything you need to start - from developing your knowledge of how the industry works to unique sales techniques to help you win business to personalised support which fits around you and much, much more.

"My proudest moment has to be graduating from the Academy, having achieved £120,000 in sales after only 12 months. It gave me total confidence in the future - I went on to become the first Academy trainee to hit a million in sales."
Mark Hallam, Travel Academy Graduate

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Additional Information And Support

Travel Counsellors offers a fantastic opportunity for you no matter what your travel background. What's important is not where you used to work – be that the high street or for a tour operator – but that you share our passion for travel and for exceptional customer service. One of the great benefits of being a Travel Counsellor is that we take care of all your administration for you, which allows you to concentrate on looking after your customers and gives you the opportunity to network and grow your business.

To help you grow your business you will receive:
  • your own personal Business Development Executive who will work with you and support you as you grow your business
  • a personal training and development programme designed around you
  • the most comprehensive suite of training in the industry including skills, product and destination training
  • use of our 'virtual' office training software so that you can learn from your home office
  • weekly business development TV programme providing relevant tips and timely advice to help you grow your business
  • an extensive programme of educational trips

Open Day

Why not attend our open day on Wednesday May 8, at our head office in Lancashire. You'll have the opportunity to meet key staff members, see our award-winning technology and find out exactly how our Academy Programme works. Most importantly, our Academy graduates will be present to talk through all your questions and queries.

To find out more about being a Travel Counsellor franchisee, register your interest below.


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