About Travel Counsellors
Travel Counsellors is one of the world’s leading independent travel companies, with more than 1,400 Travel Counsellors worldwide. Founded in 1994, Travel Counsellors now operates from offices in seven countries around the world, with its Bolton head office staffed by more than 250 people.
We create perfect travel experiences based on the hopes, dreams and aspirations of customers, whether that’s holidays or business trips. Our unique approach to travel allows for bookings which are about much more than getting from A to B – we’re about creating special memories.
Our focus on giving the highest level standard of personal service has allowed us to build a travel company with the world’s highest customer satisfaction rating. We’ve also managed to win the Queen’s Award for Enterprise for an unprecedented second time. Simply, our customers are right to trust us with their travel.
Whatever your background, Travel Counsellors has a place for you to play to your strengths.
We’ve got specialists who work in leisure travel and business travel; two strands which both rely on excellent service and a passion for travel, but each with a different focus. You’ll be able to pick the one which suits you best – from job satisfaction to earning potential – all while maintaining a healthy work/life balance through working from home.
Even if you’ve never worked in travel before, Travel Counsellors can help you. Our Travel Academy gives you a supportive environment in which you can build a career you love while managing your home life more efficiently.
All we ask is that you really care about your customers. From there, the only limit to your success is your own ambition!
To join the Travel Counsellors family as a leisure or business Travel Counsellor, we’ll ask for at least four years of recent experience in the travel industry. All your training, professional support and IT is covered by a one-off fee of £295 + VAT.
If you don’t have experience in the travel industry, but share our passions for travel and customer service, our Travel Academy will teach you everything you need to know with a 12-month training programme, as well as the same market-leading support as our current Travel Counsellors. You can take the first step of your travel career for £10,000 + VAT.
As for earnings, we don’t believe we should limit your potential in any way. That’s why you’ll earn exactly what you deserve, working as much or as little as you like, controlling your own margins and building trusting relationships with your customers. Our average Travel Counsellor earns 50% more than the average high street agent, but plenty of people just like you are achieving more than £1 million in sales each year, thanks to our unique approach to travel.
Training And Support
The training you’ll receive as a Travel Counsellor is among the very best in the travel industry – and that’s something we’re immensely proud of.
When you join, as either a Leisure or a Business Travel Counsellor, you’ll receive a desktop or laptop, printer and webcam, as well as an initial supply of stationery, a start-up marketing pack and installation of a BT business phone line. All the tools you need to run a successful travel business from your own home.
We’ll also invite you to Head Office for a three-day induction course. You’ll meet all the team who’ll be helping you build your business, but that’s not all. We’ll show you how to get the most out of your home office setup, as well our Phenix, our ground-breaking in-house dynamic packaging system, our automated ticketing technology and our powerful Contact Centre CMS system. By the end of the induction, you’ll wonder how you ever managed to work in travel before Travel Counsellors!
Travel Academy inductees also receive the whole home office setup, but instead of an induction, you’ll enjoy a fantastic two-year training programme, including a 10-day training course at head office. However, the training and support doesn’t end there – you’ll return to head office for further training during the two years, as well as being assigned your own Business Development Executive and an existing Travel Counsellor as a mentor – so you’re never own your own!
After you’ve graduated, from either the induction or the full training course, you’ll continue to benefit from hands-on support from our Business Development team. Along with the Annual Conference, mini-conferences, regular webinars and community message boards, you’ll always feel like a valued part of the Travel Counsellors family.
Join us on one of our free webinars to learn more about this exciting travel franchise opportunity.
Case Study - Donna Waddington
Donna Waddington joined the company in November 2002. She was working as a senior manager for a small travel agency and oversaw two branches. Upon returning from her maternity leave, she was told that her Bank Holidays had been taken away, making her feel undervalued. It made her realise that her boss was willing to let her work long hours and look after the business, without any thought about the sacrifices she had to make for her family. That’s when she found Travel Counsellors.
Donna loves a challenge, and that’s what she really loves about life as a Travel Counsellor. She feels we’re constantly moving forward as a business, while still making time to respect and care about our people.
“My customers know I care, because I remember everything they like or dislike,” says Donna. “If it’s important to them, it’s important to me.
“I try and make them feel like they are the most important people on my desk that day. It’s the small things which make the greatest impression. I even have some customers who say I’m part of their family now – I love that!
“The secret ingredient to being a great Travel Counsellor is always being available, interested, trustworthy and showing that you care 100% of the time!”