Most people wake up on a Monday morning absolutely dreading the week ahead; as a massage therapist at The Massage Company I never get that Monday feeling. There is always a great energy at the centre from the management, membership supervisor team, fellow therapists and even the members, which can really pick you up even on a bad day!
When arriving at The Massage Company, even as a member of staff and after a horrendous drive in traffic, you are instantly greeted by a wave of calm and a friendly smiley face that helps you on your way to having a better day. If the membership team are on the phone or busy with admin they always acknowledge you, even if it's just a wave, which is always a great start to the day.
As a team, we all have the responsibility to keep the centre clean and tidy, not only for the benefit of our customers but it also helps to create a calming working environment. The treatment rooms are inviting and fully equipped yet not overcrowded which really helps to create a relaxed and tranquil space for customers and for us to work in. Another great feature of the treatment rooms are the couches, not only are they super comfy for the customers and height adjustable which is great for us therapists who, believe it or not, come in all shapes and sizes. The couches are also heated - customers are always pleasantly surprised by how warm and cosy when they lay underneath the blankets.
From the headrests to where the plugs in the rooms are situated, everything has been cleverly chosen to help make our jobs even easier and carry out the most effective massage possible.
Our customers are what make TMC world go round, and each and every customer's needs are different. As a therapist, our job is to assess what they want and need from the treatment and thanks to our concise consultation forms we can get a clear idea of this very quickly. Personally I think by asking the right questions during the treatment, from casual chit chat and from what I feel beneath my hands, I can learn so much about the customers, from their lifestyle to health in order to carry out an effective treatment and give suitable recommendations for future treatments.
In between customers, we have a very short turnaround time; to change the linen (which I can tell you has improved my bed changing abilities), restock the room, clean hot stones and check 'Core'. This is the system that allows us to look at previous and current appointment notes and members consultation forms. Core really helps to make the customer turnaround a lot easier and means that members can go to any therapist as all of their notes are up to date.
Our customers quite often ask how we do so many treatments all day and how don't we tire. Don't get me wrong, carrying out a lot of sports or deep tissue massages in a day can be pretty tiring but with our past training and the training provided by TMC, we are taught massage techniques to carry out a very effective massage with minimum physical effort. The key to our training is to use very specific techniques to pinpoint and focus on certain muscle groups and soft tissue. Unlike a lot of spas and salons, I have been told with our very specific pinpointing techniques we are definitely on the firm side of firm but yet still looking after our bodies.
On a day to basis we get a combination of members and non-member customers. The non-member customers don't need a lot of convincing to realise the benefits of becoming a member. And as for our members, I often ask them if they can feel the difference in their tension and stress levels and if they benefit from their regular massages, a resounding amount of them feel so much better. It is always rewarding to know that our work is helping people and is main reason I love my job.