James, with his strong background in customer service and Wai within retail decided they wanted to find the right opportunity to become their own boss. Following recommendations from his brother Wai from Prokil Brighton, James and Wai started their journey towards opening the first Prokil Franchise in London in May 2018.
Wai B. Lam, “After many years of being managers and following the strict regime and adhering to the corporate world, we wanted to venture in to a business where we could make the decisions and take control of our own destiny. With the option of a franchise, we believed this gave us the strong footing to move into an industry without the background knowledge or experience. The franchise allowed us to have the confidence to venture in to self-employment and take the huge step, knowing there was the support, structure and guidance for us to latch on to at any point.
Having the support network from Prokil, people there to offer and share ideas was the major incentive to go down the franchise route. As we did not have the building background, going into an unknown territory for us, looking at franchises made sense and would enable us to build a successful business, with a strong brand name and years of experience.”