If you’re considering a franchise, you might want to consider the views of people who have already invested in the franchise before looking at anything else. There’s an elite club of franchises who have been rated 5-Star for Franchisee Satisfaction every year from 2013 to 2020, but there’s only one franchise that can also say they have been in the top 10 of the Elite Franchise Top 100 league table since the ranking began in 2018.

The latest results are out from WorkBuzz, who have been gathering objective and anonymous feedback from franchisees across 100 franchise brands for their annual Franchisee Satisfaction Benchmark Survey. For an incredible 9th consecutive year, ActionCOACH franchise partners have rated their franchise above average in every category from rewards to support in WorkBuzz's anonymous survey of ActionCOACH’s 200+ UK Franchise Partners.

ActionCOACH’s culture of teamwork was evidenced once again as their franchise partners rated them 94% for peer support. Alongside this, ActionCOACH received a 95% score on their products and services, demonstrating the range of options for business owners to engage with the brand, from the low-level investment of a monthly BusinessCLUB to ActionCOACH’s flagship one-to-one mentoring offering guaranteed profit growth to UK business owners.  

The latest honour means ActionCOACH remains the only franchise to be rated in the Elite Franchise Top 10 UK franchises and to have achieved UK 5-Star Franchisee Satisfaction status every year since those honours began.  

The Elite Franchise 100 recognises the franchise industry's brightest businesses and ranks them according to a broad range of criteria including financial performance, growth, the support they offer franchisees, heritage in the industry, their contribution to the community and the way they embrace innovation. Ranking applicants from 100 to one, the Elite guide defines the best opportunities in the UK, whether they’re a flourishing franchise at the top of their game or a budding business making its first inroads into franchising. 

Ian Christelow, Chairman at ActionCOACH UK, said, “I feel honoured to be part of a company with such an amazing team of franchise partners. To win the prestigious 5-Star Franchisee Satisfaction Award as a result of our team’s positive ratings and comments makes everything we strive to achieve thoroughly worthwhile. ActionCOACH is a referral-based business and building a team of delighted franchise partners is, and needs to stay, front and centre of everything we do.”  

Julie Wagstaff, Managing Director at ActionCOACH UK, added, “We’re thrilled to be one of the first franchises to be able to announce the 5-Star status for nine years in a row! The last 18 months has created a challenging business environment where our franchise partners are perfectly placed to support their local business communities. Having leapt into action to give them the support and tools to reach as many business owners as possible, we’re pleased to see our culture of support and success paying off in those communities around the UK. We always take the responses to this survey seriously, continually striving to make our franchise even better for our franchise partners. The 5-Star Franchisee Satisfaction Awards and Elite Franchise Top 10 rankings year after year are further evidence of the consistency of excellence delivered by our UK Support Team and our network of franchise partners, who have all bought in to our culture point of teamwork and get a buzz from helping others succeed, not least their teammates in our network.”

Steven Frost, CEO, WorkBuzz, which coordinates the programme, said, “With hundreds of franchisors all shouting about the quality of their support and franchise system, it’s difficult for prospective franchisees to determine what are the very best franchise opportunities. 5-Star Franchisee Satisfaction improves transparency across the industry and help outstanding franchisors like the ones we’ve objectively recognised, stand out from the crowd. It will help prospective franchisees to make better informed investment decisions.” 

To find out more about the brand with 45 stars of satisfaction from its team of franchise partners, visit the ActionCOACH franchise profile page >>


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