#United Carpets franchise owner shares his experiences
After spending most of 2004 looking at different franchises, Adrian finally opted for United Carpets as he felt that it offered the best package. Adrian said that he visited around 15 of their stores to speak with their franchisees and that the outstanding support offered by head office was one of the major reasons for choosing United Carpets.
Adrian added that United Carpets offer you a large store in an appropriate location, which is stocked with the latest products and fitted out to a high-standard. United Carpets also gave some high levels of foot-flow in their marketing package, which comprised of television commercials on ITV1, newspaper and local advertisements and leaflet drops.
Prior to joining United Carpets, Adrian had experience of working in the hospitality sector, which proved helpful as customer service is vital. The complete customer journey should be perfect, right from when the customer first enters the showroom, right down to the installation process, which is carried out by expert fitters.
Business has developed by building a reputation in the local community and through commendations for doing a fabulous job and not letting customers down. Adrian further continued that after being in the business for around 4 years, they have seen a sustained annual growth and the entire package is simply unbeatable. He added that they have an outstanding supplier base, all thanks to the buying power of the group and the fact that they can offer a superb range of laminates, vinyl flooring and carpets at the lowest prices in the industry.